Refund Policy
Shipping:
All of products are handmade and therefore we have a 4 week turn around period from you ordering your item to us dispatching them. If you have any queries regarding this please email us at: thewildwandererco@gmail.com.
Please note at the moment we are now having to exclude EU and NI from our worldwide shipping option.
Cancellation Policy.
If you would like cancel your order then contact :thewildwandererco@gmail.com. This must be done within 24 hours of placing your order. If we are contacted after this period unfortunately we will not be able to cancel your order.
Exchange and Returns Policy:
Due to the handmade nature of our items unfortunately we cannot accept exchanges. If there is an error/fault with your product which requires either a replacement or refund please contact us at : thewildwandererco@gmail.com within 3 working days of receiving your item. All returns must be sent back within 7 working days of receiving your item, on inspection of return a full refund excluding postage will be refunded. Please note that when contacting us, you must include your order number, details of fault/plus pictures. We would recommend shipping back to us via recorded delivery.
For any further queries please send us an email: thewildwandererco@gmail.com